Virgin Media. Go to virginmedia. . VM BB TV Landline. Bits and bytes. Thanks23/04/17 - 06:45 #6. Some properties do not have a wall socket, only a cable. Networking and WiFi. Can I have - 5423708If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. I have no virgin media socket out let to be able to set up quick start even after being told it was already supplying to this address, I am posting here and been on hold 2 hours and new a technician to come out and fit one. Plug into the Hub. Feb 22, 2022. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Although there may not be a VM socket sometimes there is a socket installed by one of VM's predecessors such as NTL or Telewest, and that's the socket to use. Broadband deals. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. So look about for connections that. Live TV uses co-ax cables. Joining in. we're glad you're. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. We don't have a a Virgin Media wall socket, just an old NTL one which doesn't have a socket for the cable. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. It is easier to decorate without wires and boxes so I would like to hear your expe. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. I'm a Very Insightful Person, I'm here to share knowledge. Stay safe online. There should be a screw F socket on the bottom where the cable is now just pushed onto. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. That is a rooftop aerial outlet for Freeview TV. I can’t find a wall socket anywhere that matches those indicated by virgin. Hi Woody007, Thanks for reaching out to us in our community and welcome both here and to Virgin Media, we are sorry that there being no internal cables wasn't picked up, as advised we only offer a qu8ickstart if the services have been in the property previously, we are unaware if the previous tennan. I don't work for Virgin Media. When parts are missing in the delivery, we don't have the ability to send a single item unless it is a remote or power supply. Entertain me; Broadband Deals. Hi, can anyone help please? I have tried to set up my Virgin broadband kit however I do not have the required Virgin wall socket to plug the isolator cable into. It was connected to the security system but the security engineer removed the link and I ripped out the old boxes and wire. Virgin Media Community. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Vonage 2nd line. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Let us know if there's any further issues. However, there is no Virgin Media Wall socket in my house. 14-08-2023 16:02 - edited 14-08-2023 16:05. You will only have been sent a QuickStart pack if the premises previously had VM. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hello I have just received my virgin media wifi in the post it is a quickstart one but I don't have the virgin media socket in my flat, I need to book an engineer to come our and install one for me, but will it cost me anything? Answered!. No wall socket. Vonage 2nd line. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Flag for a moderator; on 20-07-2023 13:38. I'm here to share knowledge, I don't work for Virgin Media. My router does now provide internet but the light is always yellow and it. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. . Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet. Account - Mobile. My pc is uptaris with my wife card i get about 300-400. Learn more. Browse Virgin Media Virgin Media Community. Cihank617. My Virgin Media App. . It's for plugging a router/modem and/or set top box into but it won't work if you don't have a virgin media account. on 17-09-2022 22:50. Virgin Phone Switchover. The cable fits in the socket shown in the image attached. Options. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. 0. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. . The wall socket I have within my home does not appear to be working. in Networking and WiFi yesterdayHi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Ethernet is ideal & recommended, reliable wireless is fine. Broadband and TV deals. Options. Joining in 143 Views. There is a long wire and plastic boxes. I Hi! I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. Entertain me; Broadband Deals. I’m rubbish with stuff like this and need an engineer but can’t find a way to schedule one. Then push the connector VM have provided over the screw thread. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. just moved in, can see the brown cable coming in from outside but there's no VM. I. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Got my virgin media self install kit but I don't have a virgin socket. Browse Virgin Media Virgin Media Community. Go to virginmedia. It's possible that a previosu occupant has removed the cabling, VM wouldn't be aware of this. I have tried to contact vm but I don’t have a landline number so they w. Re: No wall socket. ^Martin. It should be free of charge. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it became a broadband provider when that came about. New Install Assistance. The newer self install cables tend to be push fit but they are supposed to be attached to an F-type socket at the back of the Hub and at the wall. Sorry to hear you don't have a VM wall socket. I don’t have a virgin media socket on my wall; Options. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work . Explain what needs to be done and book an engineer visit. I will private message you now to confirm your details. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart, set up and. Either way. Account -. The cable going in will be a double. Can I have engineer visit and setup it?I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Forum Team Options. I don't have a virgin media socket on 17-12-2022 10:38. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Learn more. #12. We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337 Browse Virgin Media Virgin Media Community I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. Locate where the VM master socket is in the home (example master socket as per RHS picture at message #3 below)Hi there. He was going door to door. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. com. Virgin Media; My Virgin Media; Shop; Help;. So yes, following many takeovers, this is now your Virgin Media connection. kkd1. 2 weeks ago - last edited 2 weeks ago. Tudor. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. Unscrew the cable from the left hand side of the marked box & push the provided cable on (it is designed to push over the thread). in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Account - Cable. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. 0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit switch, V6 0 KudosJust like the other posts- I do not have a virgin media wall box. Disappointing but not unexpected. That looks like an F-type socket which would be the same as the socket on the back of our VM Hub. I have a working internet phone but we are decorating and I want to know about the old wire phone connections. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. Now have to wait until late next week for a technician to arrive!Feb 22, 2022. i dont have the box on the wall that you need to plug it into - 5040054. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. The phone number doesn't connect you. I was never asked if I had a wall box. i opted for the self install, however on inspection we - 5180915. Mobile Your Account. I am getting a virgin media self installation kit delvered on Wednesday 9th August as I was informed on Virgin Media site online. We can certainly get an engineer visit booked for you to come and install things however we'll need to confirm your address details to ensure it's being booked on the correct account. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. Please there is no virgin media wall socket and I don't know how to go about the installation. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. You need a small spanner to remove this. Removed before I moved in. I guess your options are seek approval, be dumb and have install or change providers. Plug the cables into the hub. Options. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Push fit the VM-supplied lead onto the socket. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. Being connected to the internet is one of the most important modern essentials in 2022,. If you have no luck you will need a technician’s install. Any help much appreciated, could a mod please help? 0 Kudos Reply. What are the socket(s) that you are trying to remove - an extension socket or the VM master socket? If you are removing extension sockets, that should be easily achievable. Get the Hub ready by connecting the wires. Legend Options. Just moved into a new flat today, got my QuickStart box and got everything somewhat plugged in. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Subscribe to RSS Feed;. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. . Account - Mobile. If no. There is no way I can insert the isolator cable into the - 5223924. I don't think you have understood the problem! 1. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. I only have a BT master socket, and then a TV aerial socket. My Virgin Media App. If you can get Quickstart, you can choose one of two delivery options. There are two empty wall sockets but the cable doesn’t fit into either. Like the TV cable we have too. Virgin Media: TiVo® service. Connect the Hub’s power cable with the blue tab. Manage Your Account. Virgin Mobile. It's great to hear your wall socket concerns have now been addressed and - 5057222 - 2on a domestic hub you look at the values thus. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. If it is a loose cable only, you will need one of these to connect the Quickstart. thanks - 5353271. This is designed to push over the existing screw connector the outlet has. - 5243559I don’t have the virgin media socket on my wall, how can I get online - 5206643. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Browse. - 5201249. Manage Your Account. The box and cables may have been removed by the previous occupiers. 168. Even though you had the cable there previously you don't have the isolator anymore and will need to have one. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. I'm a Very Insightful Person, I'm. My Virgin Media App. Choose the best spot for your wifi hub. VM BB TV Landline. I could connect it in my house self install. Forum Team Options. if not a technician will install one. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. Learn more. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. . However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). I'm here to share knowledge, I don't work for Virgin Media. Hi , Thank you for getting back to me via private message. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. As @-tony- said, just get a pair of pliers and gently remove the pin from the socket. Security matters. That is the way I want it to stay. We recently applied for a virgin package of tv, phone and broadband. on 07-09-2022 19:28. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. Only an aerial cable (pictured below) connected to a box outside my flat. there is brown box outside but the cables are not coming in . Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. 2: Seeker. You won't be able to convert as Virgin Media use a different infrastructure network to BT. Re: Wall socket. Mobile Your Account. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I. I’ve received my quick start package today but I don’t have a virgin media wall socket only a bt one - 5053378. I don't work for Virgin Media. on 22-10-2022 20:58. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Turn on your TV and get connected. Can you help? - 5401771 BrowseThe item marked with a red box is an attenuator. Explain what needs to be done and book an engineer visit. on 27-10-2022 07:47. We also don’t have an Ethernet point only an old BT outreach 5C box. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. Tudor. Please help. Joining in Options. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Looks like the pin has come out from an old termination cap. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. The second socket is in the study and I need a wired connection here. 1. hi. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!Virgin media wall socket in an unusable place. Check outside for the omnibox (brown or grey) and trace the cables to the inside. Please help. Had arranged self-install as per suggestion from VM. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. signed up and was given the option of self installation. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Browse Virgin Media Virgin Media. I only found an openreach mastersocket 5c in the flat. Account - Cable. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. The internal wall boxes are mostly oblong. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. It may just be a loose cable rather than a socket. All the cabling is the property of Virgin Media and must not be touched. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. QuickStart, set up and connections. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Hello I just moved to a new apartment and Virgin broadband is available in this area, I received my Hub 3 today plugged all the cables( Sat 1+2 sockets)but only the green light keep flashing. If possible, I would like to get rid of this rather ugly white. Kit arrived today…no wall box so unable to install. I’ve just received all my pack and went to set it up as said I was suitable for self installation, however I don’t have a wall socket - any - 5390715. those who understand binary and those who don't and F people out of 10 who. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Options. I'm a Very Insightful Person, I'm. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Virgin Phone Switchover. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. please - 5241140Call the Pre-installation and delivery team on 0800 052 1734. Manage Your Account. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. Options. Sorry to see that you have been having issues with connecting your equipment. It may not be in the room that first seems obvious, and it may not be marked Virgin Media either. One of them was Telewest. VM staff respond on these boards if you don't mind waiting a few days, otherwise you can book a manned install by calling 0345 4541111 or 0800 0521734 I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Would I be able. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketWhat confuses some people is the push-on connector provided. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Forum; Apps. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. Look for the omnibox outside and trace the cable inside. The wall socket is - 5109379. RedTomato said: I removed my Virgin cable about a month ago. VM don't send out the quick start kit unless there has previously been a VM connection in that property. I got a self setup broadband kit but have no Virgin media wall plug. How to i book someone to come and - 5239743. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. We would like to show you a description here but the site won’t allow us. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. Virgin Phone Switchover. He could see the set up I already had. Carley_S. There must have been a previous installation or you would not have been offered a self install. No, any cables within the house can be touched as much as the householder wants to touch them. Hi @bingoman000. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. In that case call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Stay safe online. But I have actually managed to get through to the technical team over chat. I can’t push - 5368162. Or call and get a manned install if you really want a wall socket installed. Re: No virgin media wall socket. There is a cable coming from outside into my - 5368947. I've selected self installation and have realised I have no vm wall socket. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. Have I helped? Click Mark as Helpful Answer or use Kudos. Learn more. Virgin media wall socket for broadband is not what js shown on the installation guide. The internal wall sockets may be under different names of former cable companies such as NTL, Cabletel, Telewest etc. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. If you do have a socket you can post a photo here. Phone line - 5 mins. If however the socket itself has been removed you will need assistance. Manage Your Account. You need a small spanner to remove this. I need to arrange for an engineer. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Account - Mobile. I received the QuickStart pack but I don’t have the VM wall socket, I only have an unbranded one that doesn’t fit. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. You only need to go into modem mode for a few minutes while you run the tests. How do I book one? - 5404317. Post. Account - Cable. - 5156775. Broadband and phone deals. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. If you're not a customer, and you're looking to check if we supply your address, you can check here. See full list on itblogpros. . The openreach socket can take a landline cable or an ethernet cable. However, I do not have any of the specified wall sockets available. We have the quickstart pack but sadly cannot get broadband set up and working. . . I don't work for Virgin Media. Getting Connected with Virgin Media is easy when you have a wall socket. Stay safe online. Turn on and start the Box. Virgin Media; My Virgin Media. Tudor. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. There is another virgin media wall box but it only has what looks like an old DSL/phone line. 0 Kudos Reply. I did ask for a technician to visit on not finding the wall socket, which was also arranged promptly for 17 July. Browse Virgin Media Virgin Media Community. Vonage 2nd line. The wall socket is currently in the living room and I need it moved to another room. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. The phone number doesn't connect you. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. Hi I have just received my quick start up guide and I have the wrong wall socket to set it all up I can't get through on the phone to book - 5395835. I. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Security matters. on 15-11-2022 18:53. Please there is no virgin media wall socket and I don't know how to go about the installation. Tudor. yes you need a tech dial 150 or 0345 454 1111 or wait here for VM - hopefully the main feed cable is ok - if so a quick and easy job i - 4353656 - 4I have broadband kit arriving on the 29th Dec, but no Virgin socket.